Support
FPM Support: Always Available, Continuous Improvement, Optimal Performance!
FPM Solutions stands for continuity. Our service and support offerings ensure that your EPM system remains reliable, efficient, and capable of playing a key role in performance management.
Support and Service Levels
Has your organization recently implemented SAP Analytics (EPM), CCH Tagetik, or Anaplan FCR and Disclosure Management? Benefit from our support services. The comprehensive support provided by FPM Solutions ensures that your users can perform their daily tasks with confidence and efficiency.
Incident Management - '24/7 Availability'
In close collaboration with your organization, we tailor our support model to your specific requirements, ensuring optimal support during the month-end financial close.
1st Line Support
In most cases, the functional administrators within your organization are responsible for handling incoming support requests and resolving minor incidents.
2nd and 3rd Line Support
FPM Support is always available to resolve complex incidents. Your organization has direct access to an expert who understands your specific environment and can solve issues quickly and effectively.
Functional Support - 'Continuous Improvement'
When additional capacity or expertise is required, your organization can rely on our consultants for support.
Our support services include:
- On-site support during the month-end financial close
- Providing additional training for your staff
- Implementing enhancements and new functionalities
Technical Support - 'Optimal Performance'
Our technical experts are available to monitor your environment upon request and help ensure optimal performance and availability during the month-end close.