FPM Support: always available, quality increasing, optimal performance!
FPM Solutions represents continuity. Our service and support services assure your SAP BPC, CCH Tagetik or Fluence system stays fit and provides for a defining role in performance management.
Support en service level
Did your organization recently implement SAP BPC, CCH Tagetik or Fluence? Rely on our service level support. The extensive support services delivered by FPM Solutions ensure that your users can always fulfill their daily tasks.
Incident Management - '24/7 availability’
In close contact with your organization, we adjust the support model to your needs and demands, thus assuring optimal support during the month-end financial close.
1st line support
In most cases, the functional administrators within your own organization will be responsible for answering incoming support requests and solving small incidents.
2nd and 3rd line support
FPM Support is always available to solve complex incidents. Your organization has a direct line of contact available with an expert who is aware of your custom environment and able to solve the problem quickly and accurately.
Functional Support - 'quality increase'
You might need of extra capacity, for which your organization can count on our experts.
Our support tasks include:
- On-site support during the month-end financial close
- Offering additional training to your staff
- Implementing further improvements and new functionalities
Technical Support - 'optimal performance'
Our technical experts are at your service to monitor your environment per your request and to guarantee optimal performance and availability during the month-end close.